Enugu Electricity Distribution Company Warns Customers About Prepaid Meter Upgrade Scams

The Enugu Electricity Distribution Company Plc (EEDC) has issued a stern caution to its customers in the South-East region to be vigilant against fraudulent activities involving prepaid meter upgrades. The company has emphasized that the planned upgrade of Standard Transfer Specification (STS) prepaid meters within its network will be carried out free of charge and will not incur any costs for customers.

Mr. Emeka Ezeh, the Head of Corporate Communications at EEDC, released a statement on Thursday to clarify the situation. The statement highlighted that this alert was necessary due to the emergence of reports concerning unscrupulous individuals who are exploiting unsuspecting customers under the guise of meter upgrades.

Ezeh strongly urged customers not to fall victim to these malicious schemes, as no fees will be imposed on customers for the meter upgrade process. He further explained that the upgrade procedure would simply involve the input of Key Change Tokens into the meter. These tokens would be provided to customers alongside their credit tokens when they recharge their meters.

Ezeh stated, “Earlier in the month, EEDC notified its customers that by November 24, 2024, all Standard Transfer Specification prepaid meters will cease to accept credit tokens, unless they are upgraded. An exercise that will affect all STS-compliant prepaid meters across the globe.”

EEDC customers were advised to ensure their meters are upgraded before the stipulated date of November 24, 2024, as non-upgraded meters would no longer accept new tokens after this date. However, the existing credit loaded into these meters would continue to be usable until depleted.

Ezeh also clarified, “It is important to note that credit tokens purchased and not loaded onto the meters before the upgrade will become invalid after the upgrade.”

Assuring customers, Ezeh stated that EEDC would provide comprehensive communication about the upgrade process and its modalities. He reiterated that this upgrade initiative is a completely free service without any charges for customers.